Broadcasters

Am I tipping and receiving real money in Peeks?

Yes, all of the money in Peeks is REAL! We give you 2.50 for free when you register your first credit card to get you started!

How do I transfer money into my bank account from Peeks?

To withdraw money from your Peeks wallet into your bank account, all you have to do is go MY WALLET in the menu options and tap the withdrawal icon. Follow the prompts and enter the information requested. If you live in Canada or the United States; the money will be deposited directly into your bank account. It normally takes one day to receive your deposit, but depending on your bank it can take up to 5 days. Note: You must have a minimum of 50.00 to withdraw from your Wallet to your bank account.

If you live outside Canada or the United States, the process is similar but the money will be sent to you via bank wire or mailed via paper cheque. Bank wires settle the same day in most cases but may take longer. There are fees associated with international bank wires (please see fees schedule). There are no fees associated with paper cheques; however paper cheques may take several weeks to arrive at your location.

How do I check my cash balance in Peeks?

In your wallet, you will see 2 balances, your total amount and funds on “hold”. There is a hold period (3 days) for money deposited to your account to allow time to investigate in the event of fraudulent or criminal behaviour.

Select MY WALLET by clicking on the menu icon on the top left corner of the screen. You can now view your current balance and also use the side scrolling feature below the balance to view transactions from previous months.

What is the “Paid Broadcast” feature?

This feature ensures broadcasters monetize from their streams by asking viewers to pay to watch it. The broadcaster can select this feature before or anytime during a live stream by simply selecting the “PAID BROADCAST” icon and setting the minimum tip amount that you are requesting from your viewers.

Your viewers will see a faded grey screen preview with audio for 1 minute and a notice requesting the tip amount that you have set. They will have the option to tip and continue watching the live stream or leave the broadcast.

If they do nothing they will continue see a faded grey screen preview with audio for 1 minute but will not have the ability to chat. Payments are also required for replay of streams designated as “PAID BROADCAST”.

If someone has already tipped during the live stream, they have the ability to replay it in its entirety. Broadcasters are required to stream for a minimum of 15 minutes after setting up a paid broadcast or their funds can be held and returned.

What is a “Private” Stream?

A private stream allows the broadcaster to select from a list of their followers as to who they want to share their live streams with, these streams are not public.

You can select all your followers or search and select individual followers. Only those invited will be able to see that you are live streaming and have access to replays. Private live streams are not available to anyone else and will not show up on any views if they are not invited.

All functionality from regular streams are available in private streams including tipping, paid broadcast and deletion of streams.

How do I upload a video?

In the menu ic_nav go to UPLOAD VIDEO. Select your video and choose a thumbnail.
Add your video details, such as title, rating and category, then you are ready to start live streaming on Peeks.

How do I delete a video?

It’s a good idea to clean up your videos and leave only the best ones up. To delete videos, go to MY PROFILE in the main menu, swipe left (for iOS) or long press (for Android) on the video and press DELETE.

Note that we do keep the video archived in case it’s needed for adjudication or legal proceedings. This is not available to the public.

Why is it sometimes my animations don’t work?

Some phones will automatically stop animations and not allow you to stream if your battery is low or in power save mode.

We recommend you have at least 30% battery life when using Peeks for viewing or broadcasting.

Viewers

Am I tipping and receiving real money in Peeks?

Yes all of the money in Peeks is REAL including the free $2.50 we give you for registering your first credit card to get you started.

How Does Tipping Work?

You need to register a credit card in order to tip broadcasters. Once registered, you can tip REAL MONEY from your Peeks Wallet. If you tip out more money than is in your wallet, the funds will be taken from your credit card.

I feel like I didn’t get what was promised from the broadcaster. What do I do?

If the broadcaster didn’t broadcast for approximately 15 minutes after enforcing a paid broadcast or didn’t deliver what was promised, you may be eligible for a credit to your Peeks Wallet. In either case, you may contact customer service at support@peeks.com. Peeks will adjudicate your complaint for validity.

How do I add money into my Peeks account?

There are 2 ways to add money to your Peeks account; bBy receiving tips for all the great content you are producing, or by depositing money from your credit card on file. Once your credit card has been set up, you can select how much money you would like to deposit onto your Peeks account from your credit card.

Are there any minimum transaction limits?

Yes. If you tip more than what is available in your wallet, we will bill your credit card a minimum of 6.99 and the difference will be put in your Peeks wallet.

For example: If you have nothing in your wallet and you tip 1.00 then we will bill your credit card 6.99, debit our 1.00 and make the other 5.99 available for you in your wallet.

My video keeps freezing, what can I do?

Video freezing and buffering can occur when watching or streaming in areas with low WIFI bandwidth and or in areas where your mobile carrier has limited coverage. Try to go to an area where there is a better signal.

Why is it sometimes my animations don’t work?

Some phones will automatically stop animations and not allow you to stream if your battery is low or in power save mode.

We recommend you have at least 30% battery life when using Peeks for viewing or broadcasting.

What does the “Lock” Icon Mean?

The Lock icon means that you have been invited view to a private stream from a broadcaster you are following. Only you and other users that have been invited by the broadcaster can see the stream.

Sharing a private stream has been disabled for Peeks viewers.

How Do I Block Annoying Broadcasters?

Different strokes for different folks – If you want to stop a broadcaster from popping up in your views, go to the broadcaster’s profile by clicking on their profile picture, then select the OPTIONS menu at the top right corner and click BLOCK. Refresh your views and they will be removed from all views (including live). If you ever want to give them a second chance you can always go into the MAIN MENU -> FOLLOWING -> BLOCK and swipe left for iOS (hold down for Android) to unblock them.

Other

More Questions or Feedback?

Send us an email at support@peeks.com or feedback@peeks.com and we will get back to you as soon as possible.