Broadcasters

How do I turn 18+ content on?

In order to view 18+ content, you must be at least 18 years old. Go to peeks.com and log in with your Peeks username and password.

When you’re logged in, go to ‘Account’ in the top menu and check the ‘Show 18+ content’ option above the update button.

When you’ve selected the ‘Show 18+ content’ option, tap/click the ‘Update’ button. You should see the 18+ category when you (swipe to) refresh the Peeks app.

Am I tipping and receiving real money in Peeks?

Yes, all of the money in Peeks is REAL! We give you 2.50 for free when you register your first credit card to get you started!

How do I transfer money into my bank account from Peeks?

To withdraw money from your Peeks wallet into your bank account, all you have to do is go MY WALLET in the menu options and tap the withdrawal icon. Follow the prompts and enter the information requested. If you live in Canada or the United States; the money will be deposited directly into your bank account. It normally takes one day to receive your deposit, but depending on your bank it can take up to 5 days. Note: You must have a minimum of 20.00 to withdraw from your Wallet to your bank account.

If you live outside Canada or the United States, the process is similar but the money will be sent to you via bank wire or mailed via paper cheque. Bank wires settle the same day in most cases but may take longer. There are fees associated with international bank wires (please see fees schedule). There are no fees associated with paper cheques; however paper cheques may take several weeks to arrive at your location.

What are the platform fees associated with my statuslevel?

Peeks Status Levels & Platform Fees Table

Stars Platform Fee Crowdfunding Fee
0-0.9 70% 70%
1-1.9 60% 60%
2-2.9 50% 30%
3-3.9 39.9% 19.9%
4-5 24.9% 9.9%

What are the other fees and payout periods?

Fees Table

Item Rate
Reactivation Fee $19.99
Bank Wire No fee (Minimum withdrawal amount: $100)
NSF $20

Broadcaster Funds Settlements

Method Region Time
ACH/EFT Canada/USA 24 to 48 hours
Bank Wire International 1 to 5 days for Europe, 2 – 3 weeks for all other regions

Payout periods

Payout periods are typically one day after Peeks receives the funds from its payment processors.
Credit card payments are settled every 48 hours. For Google and Apple in-app payments; the first payment is received in 45 days and then every 30 days after that. As such the following are Peeks payout periods for your funds:

Viewer Payment Method Payout Period
Credit Card 2 days
Debit Card 2 days
Online Cheque 2 days
Apple in-app payments 16th of every month
Google in-app payments 16th of every month

To avoid wait period you can use Express funds, there is a charge of 5.75% for Express funds.

How do I check my cash balance in Peeks?

In your wallet, you will see 2 balances, your total amount and funds on “hold”. There is a hold period (1 day) for money deposited to your account to allow time to investigate in the event of fraudulent or criminal behaviour.

Select MY WALLET by clicking on the menu icon on the top left corner of the screen. You can now view your current balance and also use the side scrolling feature below the balance to view transactions from previous months.

What is the “Paid Broadcast” feature?

This feature ensures broadcasters monetize from their streams by asking viewers to pay to watch it. The broadcaster can select this feature before or anytime during a live stream by simply selecting the “PAID BROADCAST” icon and setting the minimum tip amount that you are requesting from your viewers.

Your viewers will see a faded grey screen preview with audio for 1 minute and a notice requesting the tip amount that you have set. They will have the option to tip and continue watching the live stream or leave the broadcast.

If they do nothing they will continue see a faded grey screen preview with audio for 1 minute but will not have the ability to chat. Payments are also required for replay of streams designated as “PAID BROADCAST”.

If someone has already tipped during the live stream, they have the ability to replay it in its entirety. Broadcasters are required to stream for a minimum of 10 minutes after setting up a paid broadcast or their funds can be held and returned.

What is a “Private” Stream?

A private stream allows the broadcaster to select from a list of their followers as to who they want to share their live streams with, these streams are not public.

You can select all your followers or search and select individual followers. Only those invited will be able to see that you are live streaming and have access to replays. Private live streams are not available to anyone else and will not show up on any views if they are not invited.

All functionality from regular streams are available in private streams including tipping, paid broadcast and deletion of streams.

How do I upload a video?

In the menu ic_nav go to UPLOAD VIDEO. Select your video and choose a thumbnail.
Add your video details, such as title, rating and category, then you are ready to start live streaming on Peeks.

How do I delete a video?

It’s a good idea to clean up your videos and leave only the best ones up. To delete videos, go to MY PROFILE in the main menu, swipe left (for iOS) or long press (for Android) on the video and press DELETE.

Note that we do keep the video archived in case it’s needed for adjudication or legal proceedings. This is not available to the public.

Why is it sometimes my animations don’t work?

Some phones will automatically stop animations and not allow you to stream if your battery is low or in power save mode.

We recommend you have at least 30% battery life when using Peeks for viewing or broadcasting.

Viewers

Am I tipping and receiving real money in Peeks?

Yes all of the money in Peeks is REAL including the free $2.50 we give you for registering your first credit card to get you started.

How do I turn 18+ content on?

In order to view 18+ content, you must be at least 18 years old. Go to peeks.com and log in with your Peeks username and password.

When you’re logged in, go to ‘Account’ in the top menu and check the ‘Show 18+ content’ option above the update button.

When you’ve selected the ‘Show 18+ content’ option, tap/click the ‘Update’ button. You should see the 18+ category when you (swipe to) refresh the Peeks app.

How Does Tipping Work?

You need to register a credit card in order to tip broadcasters. Once registered, you can tip REAL MONEY from your Peeks Wallet. If you tip out more money than is in your wallet, the funds will be taken from your credit card.

I feel like I didn’t get what was promised from the broadcaster. What do I do?

If the broadcaster didn’t broadcast for approximately 15 minutes after enforcing a paid broadcast or didn’t deliver what was promised, you may be eligible for a credit to your Peeks Wallet. In either case, you may contact customer service at support@peeks.com. Peeks will adjudicate your complaint for validity.

How do I add money into my Peeks account?

There are 2 ways to add money to your Peeks account; bBy receiving tips for all the great content you are producing, or by depositing money from your credit card on file. Once your credit card has been set up, you can select how much money you would like to deposit onto your Peeks account from your credit card.

Are there any minimum transaction limits?

Yes. If you tip more than what is available in your wallet, we will bill your credit card a minimum of 5.00 and the difference will be put in your Peeks wallet.

For example: If you have nothing in your wallet and you tip 1.00 then we will bill your credit card 6.99, debit our 1.00 and make the other 5.99 available for you in your wallet.

My video keeps freezing, what can I do?

Video freezing and buffering can occur when watching or streaming in areas with low WIFI bandwidth and or in areas where your mobile carrier has limited coverage. Try to go to an area where there is a better signal.

Why is it sometimes my animations don’t work?

Some phones will automatically stop animations and not allow you to stream if your battery is low or in power save mode.

We recommend you have at least 30% battery life when using Peeks for viewing or broadcasting.

What does the “Lock” Icon Mean?

The Lock icon means that you have been invited view to a private stream from a broadcaster you are following. Only you and other users that have been invited by the broadcaster can see the stream.

Sharing a private stream has been disabled for Peeks viewers.

How Do I Block Annoying Broadcasters?

Different strokes for different folks – If you want to stop a broadcaster from popping up in your views, go to the broadcaster’s profile by clicking on their profile picture, then select the OPTIONS menu at the top right corner and click BLOCK. Refresh your views and they will be removed from all views (including live). If you ever want to give them a second chance you can always go into the MAIN MENU -> FOLLOWING -> BLOCK and swipe left for iOS (hold down for Android) to unblock them.

What does “Gateway Rejected: AVS” mean?

Should you get an error message similar to “Gateway Rejected: AVS”, this would normally indicate that the address/zip code that you had entered in Peeks does not match the address/zip code with your card provider. Please update your billing information.

Alternatively please contact your bank to update the address directly with them, should it be a corporate credit card it is important to double check if they hold your personal or work address.

If you are living in the United States some users had success by following these methods. For verifying the address you can try https://tools.usps.com/go/ZipLookupAction!input.action which formats the address. Use their result to input your address. You can also try changing your zip code to the ZIP+4 format. (https://en.wikipedia.org/wiki/ZIP_Code#ZIP.2B4)

How do I delete my account?

Please contact Customer Support at support@peeks.com providing your Peeks username.

How do I delete my credit card?

To delete your card, please login and navigate to the Wallet screen. Tap on the three dots on the top right of the screen to open the wallet options menu. Under the Deposit Options section, you should see your credit card listed. To remove your card on Android, press and hold on the card you wish to remove. After a couple of seconds a dialog should appear asking you to confirm that you want to delete it. Tap Yes to confirm. On iOS, swipe from the right to the left on the credit card you wish to remove. Tap on the red Delete option that is revealed and your card will be deleted.

How do I change my username?

Contact Customer Service at support@peeks.com providing your current Peeks username and the username it needs to be changed to.

Where is my tip button?

In some situations on iOS your tip button isn’t visible. You can still tap on the bottom right corner of the screen to activate the tip function.
We’re currently resolving this issue.

Why does it say 0.00 dollars as a price for the stream?

Unfortunately, we are currently experiencing an issue where if you join a paid live stream, you may encounter a situation where the minimum tip amount may display a value of $0.00. In order to avoid this, please wait up to 5 seconds before tapping on Continue from the content rating screen when joining a stream. The stream should now display the proper minimum tip amount. We are currently working on a better solution to this issue.

How do I get a refund?

Please contact Customer Support at support@peeks.com providing your Peeks username, the stream name (if applicable) if you would like to request a refund. Please also provide the date/time of the stream and the reason for requesting a refund. Peeks will adjudicate your complaint for validity. If confirmed you will be eligible for a credit to your Peeks Wallet.

Crowdfunding

Crowdfunding Guidelines

Crowdfunding Addendum to the Peeks Terms of Service

1. Introduction. We strive to ensure that all Peeks crowdfunding campaigns (“Campaigns”) are accurate and funds are delivered and used for their stated purposes. In the case of misuse of the Service by Campaign Owners the Peeks crowdfunding guarantee (the “Guarantee”) guarantees that Funders contributions are protected. If Funders are misled by a Campaign Owner the Campaign Owner is obliged work with the Funder to answer questions and to promptly resolve Funders’ concerns. In the eventuality that Funders concerns are not adequately addressed, then Funder may contact us at support@peeks.com.

2. Note. Peeks crowdfunding may not be used to solicit private or public equity investments in a company, corporation, limited liability company, partnership and/or sole proprietorship. Funders may not receive shares, options warrants or any other registered security as a result of funding a Campaign.

3. For Funders. Funders may receive a refund if;

  1. The Campaign Organizer does not deliver funds to the Intended Beneficiary (as defined below);
  2. The campaign’s content is misleading, exaggerated or in any other way inaccurate with respect to a material facts about the Campaign.
  3. The Campaign Organizer has been formally charged with a crime directly related to securities laws violations or for their actions, omissions, and/or misrepresentations made by that individual in the Campaign.
  4. Peeks reserves the right, in its sole discretion, to determine whether the Campaign Organizer has misused the Service and whether the Funder is eligible for a refund. In the eventuality that Peeks determines the Funder is eligible for a refund, the refund will be limited to $1000.  The refund may be credited to the Funders Peeks E-wallet, Funders bank account or credited to the Funders payment card, as the case may be.  All resolutions are decided by Peeks in our sole discretion, and all of our determinations are final.
  5. Peeks will deduct a Platform Fee from all funders contributions to a Campaign. The Platform Fee varies from 25% to 15% of the funds contributed (please see fees schedule)

4. Funder Exemptions

The following reasons for a refund are excluded and not covered by this Policy:

  1. Seeking a refund for your donation to your own campaign;
  2. Refunds for offline Contributions not transacted on the Platform;
  3. Buyers remorse;
  4. A personal disagreement with the Campaign Owner or peoples and/or organizations associated with the Campaign Owner;
  5. Disagreement with how a campaign organizer or beneficiary uses funds raised in excess of the stated campaign goal at the time of your donation;
  6. Disagreement with Peeks or any of its management, employees, subsidiaries or individuals associated with Peeks management or employees.

5. Campaign Owner Exemptions. The following situations may result in Peeks determining that the Campaign Owner funds may be withheld and/or refunded to Funders; under this Policy:

  1. Not receiving funds due to garnishment or other withholding or transfer of campaign funds under a court or other legal order;
  2. Peeks decision to designate a different person as the Intended Beneficiary for benefits under this Policy;
  3. Your receipt of at least $25,000 in contributions from Peeks under this Policy in the prior 12 months;
  4. The Campaign objective was illegal, restricted or otherwise disallowed by Peeks;
  5. Your written authorization for Peeks Crowdfunding and its payment partners to allow somebody else (including the Campaign Organizer) to withdraw funds on your behalf.

6. Submitting a Claim. To request a claim, all conditions listed below must be met;

  1. You did not cause, contribute to, or induce the Misuse, whether directly or indirectly;
  2. You can prove that you had attempted to notify the Campaign Owner of your concern, within 72 hours of you becoming aware of the Misuse.
  3. You have used your reasonable efforts to try to remedy the circumstances of the Misuse before submitting a claim;
  4. You have completed the claim form and provided evidence of the Misuse;
  5. You agree to fully cooperate with any investigation by Peeks or a law enforcement authority; and
  6. You have notified Peeks if at any time you receive any communication or funds from the Campaign Owner;
  7. Your contribution was not paid for by using a fraudulent payment instrument (for example, a stolen credit card);
  8. You have not filed a chargeback for your contribution to the Campaign;
  9. Your contribution to the Campaign was made online via the Peeks Service;

7. Abusive Claims. Abusive claims include but are not limited to the following:

  1. Filing fraudulent claims, as determined by Peeks in its sole discretion;
  2. For Funders, filing a chargeback after receiving a refund;
  3. Filing a claim under this Policy after filing a chargeback;
  4. Filing excessive or unsubstantiated claims.

Users who file fraudulent claims are subject to consequences outlined in our Terms of Service. If Peeks in its sole discretion determines that either the Campaign Owner and/or the Funder has made a fraudulent claim, we reserve the right to indefinitely withhold any and all funds payable to either the Funder and/or Campaign Owner.  We further reserve the right to seek  punitive damages and/or investigate anyone by engaging public and private organizations, including, but not limited to collection agents, private investigators, and local, state, federal and applicable international agencies.

Crowdfunding fees

Crowdfunding Fees Table

Item Rate
Platform Fee (Crowdfunding) 15%-25% (depending on status level)
Reactivation Fee $19.99
Bank Wire $50
Cheque no fee
NSF $20

Broadcaster Funds Settlements

Method Region Time
ACH/EFT Canada/USA 24 to 48 hours
Bank Wire International 1 to 5 days
Cheque International 2 to 8 weeks

Other

More Questions or Feedback?

Send us an email at support@peeks.com or feedback@peeks.com and we will get back to you as soon as possible.